Montgomery County, PA

Consumers may file a complaint with the Consumer Affairs office by either filling in and printing out a hardcopy form or by submitting an electronic complaint form. Please read the instructions on this page.

Before submitting a complaint form, please verify that the business is located in Montgomery County, Pennsylvania, by calling the office BEFORE submitting ANY forms. We can be reached at (610) 278-3565.

  Hardcopy Printed Form

Consumer Electronic Complaint Form  - To start the ball rolling

Before completing the electronic complaint form, please make sure you have followed our guidelines:

    

    Do you have copies of all relevant documents?  Please send only copies of documentation to our office!  Retain all originals for your records!

Consumers with a complaint against a business should fill in the information requested below. Fill out, sign and date a hardcopy form from above. Send the form and relevant documents to the Montgomery County Consumer Affairs office. When the department receives your complaint, it will be assigned to an Investigator and you will be notified. The Investigator will mail a copy of your complaint to the business and ask for a reply. Many companies will, at this point, resolve customer complaints.

The Department Investigator will attempt to mediate matters which the consumer and business cannot resolve. If mediation is unsuccessful, you will be notified that the Department can take no further action since it cannot act as a private citizen's attorney. In the case of criminal fraud, the Department will coordinate efforts with the Fraud division in the District Attorney's office.

Member of The NACAA
National Association of Consumer Agency Administrators